Grievance Resolution Guideline:
To see full guideline - please click here
There are three (3) formats you may use to express your concerns. They are as follows:
NOTE: The link of the ASL videos needs to be provided so the Executive Director, Chairperson of the Commission, and/or Interpreter/CART Referral Specialist can gain access to your video clip at YouTube, google drive, dropbox, or any storage sources. The RICDHH e-mail box only accepts the attachment that is less than 25MB. Otherwise, your e-mail, that exceeds maximum size limit of 25 MB, will be bounced back. The link of the ASL videos provided is most effective.
If you wish to use YouTube particularly, please be sure that the video clip is set as UNLISTED to protect confidentiality. This way, the certain individuals you sent a link to are the only individuals that can gain access to your video clip.
Next, please be sure to include all information below in one of any formats (Letter, E-mail, and ASL Video Clip):
You should receive a response from RI CDHH within 10 business days concerning your complaint outlining what steps RI CDHH should take toward the resolution on your behalf.
Rhode Island Commission on the Deaf and Hard of Hearing will respond to any written letter of complaint in a timely manner. RI CDHH is committed to ensuring the highest quality Interpreter Referral Service for its consumers.